report a problem with your order

If your order is missing a product,  contains a damaged item,  or if you have another concern,  please contact us at customer service or call +61 2 8096 1836. To expedite your request,  please have your order invoice number available.

returns &  exchanges

Should your package arrive damaged or if you receive an incorrect item,  contact us within 5 days from the date you receive your order for replacement items. We recommend using an insured method of shipment,  Australia Post Express or Registered Post when returning items. Include your packing slip (or a note with your invoice number) and the reason for your return.

Sorry,  shipping and handling fees are not refundable on returns unless they result from our error.

NO CASH REFUNDS

order cancellations

All orders are processed upon you completing your online order with us. If you wish to cancel your order please contact us at customer service or call +61 2 8096 1836 as most orders are shipped same day they are received. To expedite your request,  please have your order invoice number available.